‘The Good Dog Walker’ means Christine Bantleman.
At The Good Dog Walker, we are totally committed to maintaining the trust and confidence of our visitors to our website and aim to maintain consistently high levels of best practice in our processing of personal and or sensitive personal data. In particular, we want you to know that The Good Dog Walker, is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. We’re more into making sure the dogs in our care are kept safe and well exercised at all times.
How The Good Dog Walker, use the information you provide us.
As part of the registration process for any dog walking, home visit or boarding related services, downloadable information, discount voucher application or promotional offers, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We also add your details to our newsletter list so that we can send you regular newsletters to let you know about any special offers coming up, news about The Good Dog Walker, and events we might be attending. You can unsubscribe from our newsletter list at any time (see the following paragraphs below).
We don't rent or trade email lists with other organisations and businesses.
If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds. We do not share this information with anyone.
We use a third-party providers, MailChimp to store the names and email addresses we obtain from the various registration processes and to deliver our newsletter and response emails to the various registration requests we receive via our website. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter and email broadcasts.
For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing [email protected]
Examples of how we may personalise information include sending you a promotion of special offers being promoted within our services.
Any new information you provide us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.
We ask for the best contact telephone number and email address to enable us to contact you in relation to the welfare of your dog(s), an enquiry you have made, to contact you about relevant services, to contact you if there is a problem with a fulfilling a walk, visit or boarding, or there is another genuine reason for doing so.
Such details may be disclosed to the police, RSPCA and law enforcement agencies for the purpose of fraud detection, crime prevention, national security and animal welfare. We also reserve the right to move or edit messages or materials that we, in our sole discretion, deem to be offensive or which in any way is otherwise unacceptable.
Occasionally, we may also use the information we collect to notify you by post, phone, mobile phone, email and SMS about an upcoming appointment, event or special offer we think you'll find valuable.
Generally, by providing the requested data you consent to The Good Dog Walker, using that data for administrative purposes and for informing you of offers and events by letter, SMS, phone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.
Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an 'opt-out'.
You are entitled to view, amend, or delete the personal information that we hold. If you wish to exercise the opt-out, use the opt-out facility at the bottom of the e-mail (if applicable) Alternatively you can email your request to [email protected] or call Christine on 07958 716563.
If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us.
As required by the Data Protection Act 1998, (and latterly the provisions of the GDPR) we follow strict security procedures in the storage and disclosure of the information you have given to us. We do not rent or sell any information to third parties and all information gathered is used solely by The Good Dog Walker, in its marketing of events and offers.
If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify any repeat website visits, fraudulent behaviour or mystery shoppers using our websites.
Before you provide any data to us we will endeavour to make it clear why we need it. Very rarely we may need sensitive personal data. When this is required we will obtain your consent first. Otherwise, by providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by The Good Dog Walker, to provide and send you information about our services, offers and events.
Subsequent to your purchase of a service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or sensitive personal data to the new provider, subject to the requirement of the Data Protection Act 1998 and associated regulations (and latterly the GDPR).
If The Good Dog Walker, or any part of The Good Dog Walker, business is restructured, sold to or integrated with another business, we may transfer customer information (including your personal information) to other The Good Dog Walker companies or the new owners, as the case may be.
If you comment on our blog pages you agree for us to put you on the site, and to display the notes you write in the comments section. We will not publish any direct contact details, except where you specifically state them within the comment itself and the comment is subsequently approved for display.
From our special offers and event promotions to sound and video showed on our website, the main aim of this site is to be informative, interesting and helpful. We are keen to find out what you like and dislike and for this purpose, your feedback plays a key role in helping us improve our site. We use a number of techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as 'cookies'.
What are cookies?
Cookies are small data files that a website will put on your device, which in turn sends information back to the website. They cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed in a shopping basket, or it can ensure you get the offer you requested. These are known as ‘session’ cookies, which expire as soon as you leave the site. The Good Dog Walker, does not sell any items via its website, therefore, session cookies are not used.
Other cookies can tell us if you come back. These are ‘persistent cookies’, which often expire after a period of time. They will remain on your device until you delete them. We use them to help customise the site – to do things such as display relevant information based on your visit.
Some cookies enable sites to work, while others help us learn about what people are browsing for.
Please be assured that the cookies we use do not store any personal details. Here are the main types of cookies and what they do:
1) Strictly necessary
In brief: These cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work. For example, These cookies enable you to use shopping baskets, which remember your choices and enable you to buy.
2) Performance cookies
In brief: These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well.
For example, we gather information to diagnose problems and issues. We then use it to make improvements such as improving the page loading speed of our site and fix errors that might have directed you to the wrong page of our site or a page that no longer exists.
3) Functional cookies
In brief: These cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size.
For example: If you ask for services based on your location, we sometimes store a cookie so that next time you visit you won’t have to tell us again.
When someone visits www.thegooddogwalker.com we use a third-party service, Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses 'cookies', which are text files placed on your device, to help the website analyse how users use the website. For example, we do this to find out things such as the number of visitors to the various parts of the site.
The information generated by the cookie about your use of www.tjegooddogwalker.com (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of www.thegooddogwalker.com, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
By using www.thegooddogwalker.com, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Links to other sites
We often link off to other sites to help provide you with extra information or services. Google maps are an example that we use to offer directions to our premises. Another example, to make it easy for you to share information with your family and friends, we provide links to Twitter, Facebook, Instagram and other popular social media or bookmarking sites.
How you can control cookies
If cookies are disabled on your device you will still be able to use most of this site. However, it may limit what you can do.
How you manage your cookies depends on your browser. You will need to go to the 'Help' section of the browser to see how to allow or restrict cookies. Typical browsers include Internet Explorer, Chrome, Firefox and Safari (used on Macs).
To find out which browser you use:
• • PC: open your browser and go to the Help menu and then click on the ‘About ‘option. • • Apple Mac: open your browser and go to the Apple menu and then click on the ‘About’ option. • • Mobile device: check your settings.
Subject access requests
You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to Christine Bantleman, 6 Hadrian Way, Stanwell, Middlesex. TW19 7DN